The Health and Safety of our guests and team members is our number one priority. We have taken all necessary measures to provide as comfortable and safe environment.
Upon arrival, a Public Safety Officer will take the guest temperature. Please have identification ready. Any person exhibiting a temperature of 100.4 will not be allowed to enter.
Guests will be encouraged to practice physical distancing by standing at least six (6) feet away from other groups of people not traveling with them while standing in lines, using elevators or moving around the property. Restaurant tables, slot machines or other physical layouts will be arranged to ensure appropriate distancing.
All guests will be required to wear a mask while in Santa Claran Hotel • Casino, including Big Rock Bowling Center and other venues located on property.
This requirement also applies to Black Mesa Golf Club Pro Shop, Santa Clara Travel Centers, and Riverside Smoke Shop.
Guests are encouraged to wash hands frequently for a minimum of 20 seconds.
Touchless hand sanitizer dispensers are placed at key guest and team members’ entrances and contact areas such as, reception areas, hotel lobbies, the casino floor, restaurant entrances, elevator landings, etc.
There are health and hygiene reminders throughout the property reminding team members and guests of protection requirements (e.g. masks, social distancing, hand washing, staying home if sick, etc.).
All team members have received comprehensive training on COVID-19 safety and sanitation protocols.
The frequency of cleaning and sanitizing will be enhanced in all public spaces to include electrostatic Clorox spraying process. The primary focus will be on frequently contacted surfaces to include and not limited to; front desk check-in counters, bell desks, elevators and elevator buttons, door handles, public bathrooms, kiosk/ATMs, stair handrails, casino player services counters, gaming machines, dining surfaces and seating areas.
All public restrooms will be cleaned and disinfected regularly. A dedicated custodian will be assigned to each public restroom during their shift. Public restrooms will be treated every 4 hours with an electrostatic Clorox spraying process.